| Value | Description |
|---|---|
AUTO_GENERATED_EMAIL | The email was generated by a machine. |
EXCLUDED_SENDER | The sender is on the store’s AI exclusion list. |
NOT_HUMAN_EMAIL | The email wasn’t written by a person. |
NO_CUSTOMER_MESSAGE | The ticket has no message from the customer to answer. |
NO_EMAIL_LANE | The AI agent isn’t set up to answer this email. |
SupportTicketAiSkipReason
Why the AI agent didn’t reply to or take over a ticket.