> ## Documentation Index
> Fetch the complete documentation index at: https://developers.redo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# SupportSettings

> How the store's help desk handles email and ticket status. One per store.

**Required scopes:** [`support_config_read`](https://developers.redo.com/docs/api-reference/v3/reference/scopes#scope-support_config_read), [`support_settings_write`](https://developers.redo.com/docs/api-reference/v3/reference/scopes#scope-support_settings_write)

**aiAgentEmailSignatureHtml** `String`

HTML added to the end of email replies from the AI agent. The AI agent never uses the team member signature. Null when none is set.

**closeOnGmailArchive** `Boolean!` *required*

Whether archiving a ticket's thread in Gmail closes the ticket.

**defaultReplyEmail** `String`

The address replies go out from by default. Always one of the store's connected support email addresses. Null when none is set.

**inProgressStatusEnabled** `Boolean!` *required*

Whether tickets can use the IN\_PROGRESS status.

**teamMemberEmailSignatureHtml** `String`

HTML added to the end of email replies from team members. Null when none is set.


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