> ## Documentation Index
> Fetch the complete documentation index at: https://developers.redo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# SupportBusinessHours

> When the store's support team is available. Chat availability, the AI agent's handoff to a person, BUSINESS_HOURS rule conditions and business-hours analytics use these hours.

**Required scopes:** [`support_config_read`](https://developers.redo.com/docs/api-reference/v3/reference/scopes#scope-support_config_read), [`support_settings_write`](https://developers.redo.com/docs/api-reference/v3/reference/scopes#scope-support_settings_write)

**enabled** `Boolean!` *required*

Whether the hours apply. When false, the store counts as available at all times.

**timeZone** `String`

IANA time zone the hours are in, such as America/New\_York. Null when none is set. The hours then don't apply, and rules and chat treat the store as always available.

**weeklyHours** `[\[SupportBusinessHoursDay!\]!](/docs/api-reference/v3/reference/support/support-business-hours-day)` *required*

Weekly hours. Always seven entries, Monday through Sunday.

**fields**

**day** `[DayOfWeek!](/docs/api-reference/v3/reference/common/day-of-week)` *required*

**enabled** `Boolean!` *required*

False means the store is closed all day.

**timeBlocks** `[\[TimeBlock!\]!](/docs/api-reference/v3/reference/common/time-block)` *required*

Open hours that day, in timeZone.

**fields**

**end** `String!` *required*

End, as HH:MM on a 24-hour clock.

**start** `String!` *required*

Start, as HH:MM on a 24-hour clock.


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