> ## Documentation Index
> Fetch the complete documentation index at: https://developers.redo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# SupportAutoMergeOpenTicketsRule

> SupportAutoMergeOpenTicketsRule

**Required scopes:** [`support_config_read`](https://developers.redo.com/docs/api-reference/v3/reference/scopes#scope-support_config_read)

**description** `String!` *required*

What the rule does, as shown in the app.

**enabled** `Boolean!` *required*

Whether the rule runs.

**kind** `[SupportDefaultRuleKind!](/docs/api-reference/v3/reference/support/support-default-rule-kind)` *required*

Which built-in rule this is. Unique within the store, so it identifies the rule.

**name** `String!` *required*

Name shown in the app's rules list.

**position** `Int!` *required*

Rules run in ascending position. Rules the store creates share this sequence.

**settings** `[SupportAutoMergeSettings!](/docs/api-reference/v3/reference/support/support-auto-merge-settings)` *required*

**fields**

**excludedSenders** `[String!]!` *required*

Email addresses or domains whose new tickets are never merged.

**lookBackWindow** `[SupportDuration!](/docs/api-reference/v3/reference/support/support-duration)` *required*

Only an open ticket with a message inside this window is merged into the new one.

**fields**

**unit** `[SupportDurationUnit!](/docs/api-reference/v3/reference/support/support-duration-unit)` *required*

**value** `Int!` *required*


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