> ## Documentation Index
> Fetch the complete documentation index at: https://developers.redo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# SupportAiReplyOnCustomerMessageRule

> SupportAiReplyOnCustomerMessageRule

**Required scopes:** [`support_config_read`](https://developers.redo.com/docs/api-reference/v3/reference/scopes#scope-support_config_read)

**description** `String!` *required*

What the rule does, as shown in the app.

**enabled** `Boolean!` *required*

Whether the rule runs.

**kind** `[SupportDefaultRuleKind!](/docs/api-reference/v3/reference/support/support-default-rule-kind)` *required*

Which built-in rule this is. Unique within the store, so it identifies the rule.

**name** `String!` *required*

Name shown in the app's rules list.

**position** `Int!` *required*

Rules run in ascending position. Rules the store creates share this sequence.

**settings** `[SupportAiReplySettings!](/docs/api-reference/v3/reference/support/support-ai-reply-settings)` *required*

**fields**

**channels** `[\[SupportChannel!\]!](/docs/api-reference/v3/reference/support/support-channel)` *required*

Channels on which the AI agent replies to customers.


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