> ## Documentation Index
> Fetch the complete documentation index at: https://developers.redo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# supportDefaultRules

> The store's built-in support rules, by position.

**Required scopes:** [`support_config_read`](https://developers.redo.com/docs/api-reference/v3/reference/scopes#scope-support_config_read)

## Returns

**supportDefaultRules** `[\[SupportDefaultRule!\]!](/docs/api-reference/v3/reference/support/support-default-rule)` *required*

A built-in support rule. Every store has exactly one of each kind. Rules the store creates itself are separate.

**fields**

**description** `String!` *required*

What the rule does, as shown in the app.

**enabled** `Boolean!` *required*

Whether the rule runs.

**kind** `[SupportDefaultRuleKind!](/docs/api-reference/v3/reference/support/support-default-rule-kind)` *required*

Which built-in rule this is. Unique within the store, so it identifies the rule.

**name** `String!` *required*

Name shown in the app's rules list.

**position** `Int!` *required*

Rules run in ascending position. Rules the store creates share this sequence.

**Possible types:** [`SupportAiReplyOnCustomerMessageRule`](https://developers.redo.com/docs/api-reference/v3/reference/support/support-ai-reply-on-customer-message-rule), [`SupportArchiveBlockedSendersRule`](https://developers.redo.com/docs/api-reference/v3/reference/support/support-archive-blocked-senders-rule), [`SupportAssignAiOnTicketCreatedRule`](https://developers.redo.com/docs/api-reference/v3/reference/support/support-assign-ai-on-ticket-created-rule), [`SupportAssignOnCustomerMessageRule`](https://developers.redo.com/docs/api-reference/v3/reference/support/support-assign-on-customer-message-rule), [`SupportAssignOnReplyRule`](https://developers.redo.com/docs/api-reference/v3/reference/support/support-assign-on-reply-rule), [`SupportAutoMergeOpenTicketsRule`](https://developers.redo.com/docs/api-reference/v3/reference/support/support-auto-merge-open-tickets-rule), [`SupportAutoSplitSendersRule`](https://developers.redo.com/docs/api-reference/v3/reference/support/support-auto-split-senders-rule), [`SupportCsatSurveyOnCloseRule`](https://developers.redo.com/docs/api-reference/v3/reference/support/support-csat-survey-on-close-rule), [`SupportToggleDefaultRule`](https://developers.redo.com/docs/api-reference/v3/reference/support/support-toggle-default-rule)

## Example

```graphql theme={null}
query {
  supportDefaultRules {
    description
    enabled
    kind
    name
    position
  }
}
```


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