> ## Documentation Index
> Fetch the complete documentation index at: https://developers.redo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# supportSettingsUpdate

> Change help desk settings. Arguments you omit are unchanged. Returns the settings after the change. If they can't be read back in time, fails with SETTINGS_NOT_YET_READABLE: the change was saved, so read supportSettings again in a moment.

**Required scopes:** [`support_settings_write`](https://developers.redo.com/docs/api-reference/v3/reference/scopes#scope-support_settings_write)

## Arguments

**aiAgentEmailSignatureHtml** `String`

Null clears it. At most 65,536 characters, with no control characters but tab and line breaks; otherwise BAD\_USER\_INPUT.

**closeOnGmailArchive** `Boolean`

**defaultReplyEmail** `String`

Must be one of the store's connected support email addresses, and one whose connection wasn't revoked. Case and surrounding spaces are ignored, and the address is saved as connected. Can't be cleared.

**inProgressStatusEnabled** `Boolean`

Turning it off also changes the default send action from IN\_PROGRESS to SEND, as the app does.

**teamMemberEmailSignatureHtml** `String`

Null clears it. At most 65,536 characters, with no control characters but tab and line breaks; otherwise BAD\_USER\_INPUT.

## Returns

**supportSettingsUpdate** `[SupportSettings!](/docs/api-reference/v3/reference/support/support-settings)` *required*

How the store's help desk handles email and ticket status. One per store.

**fields**

**aiAgentEmailSignatureHtml** `String`

HTML added to the end of email replies from the AI agent. The AI agent never uses the team member signature. Null when none is set.

**closeOnGmailArchive** `Boolean!` *required*

Whether archiving a ticket's thread in Gmail closes the ticket.

**defaultReplyEmail** `String`

The address replies go out from by default. Always one of the store's connected support email addresses. Null when none is set.

**inProgressStatusEnabled** `Boolean!` *required*

Whether tickets can use the IN\_PROGRESS status.

**teamMemberEmailSignatureHtml** `String`

HTML added to the end of email replies from team members. Null when none is set.

## Example

```graphql theme={null}
mutation {
  supportSettingsUpdate(aiAgentEmailSignatureHtml: "...", closeOnGmailArchive: true, defaultReplyEmail: "...", inProgressStatusEnabled: true, teamMemberEmailSignatureHtml: "...") {
    aiAgentEmailSignatureHtml
    closeOnGmailArchive
    defaultReplyEmail
    inProgressStatusEnabled
    teamMemberEmailSignatureHtml
  }
}
```


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