> ## Documentation Index
> Fetch the complete documentation index at: https://developers.redo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# MarketingAutomationStartAgentConversationStep

> Starts a Commerce Agent conversation with the customer. The agent writes the outreach from the step's Commerce Agent strategy. Skipped at run time when Commerce Agent is disabled.

<ResponseField name="channel" type={<a href="/docs/api-reference/v3/reference/marketing/marketing-automation-commerce-agent-channel">MarketingAutomationCommerceAgentChannel</a>}>
  The channel and audience. Null when none is stored.

  <Expandable title="fields" lazyRender>
    <ResponseField name="extendedOutreach" type="Boolean!" required>
      SMS only: a human sends to customers who have not subscribed (Recover). Always false for EMAIL.
    </ResponseField>

    <ResponseField name="kind" type={<a href="/docs/api-reference/v3/reference/marketing/marketing-automation-commerce-agent-channel-kind">MarketingAutomationCommerceAgentChannelKind!</a>} required>
      SMS or EMAIL.
    </ResponseField>

    <ResponseField name="subscribers" type="Boolean!" required>
      SMS only: text customers subscribed to SMS marketing. Always false for EMAIL.
    </ResponseField>
  </Expandable>
</ResponseField>

<ResponseField name="customTitle" type="String">
  Merchant-facing label override.
</ResponseField>

<ResponseField name="disabled" type="Boolean!" required>
  Whether this step is skipped.
</ResponseField>

<ResponseField name="id" type="ID!" required>
  Stable id of this step.
</ResponseField>

<ResponseField name="kind" type={<a href="/docs/api-reference/v3/reference/marketing/marketing-automation-step-kind">MarketingAutomationStepKind!</a>} required>
  Always START\_AGENT\_CONVERSATION.
</ResponseField>

<ResponseField name="nextStepId" type="ID">
  The next step after the conversation starts.
</ResponseField>

<ResponseField name="strategyId" type="ID">
  The CommerceAgentStrategy that guides this conversation. Read it with `commerceAgentStrategy`.
</ResponseField>


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