> ## Documentation Index
> Fetch the complete documentation index at: https://developers.redo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# chargebacksDisable

> Turn chargebacks off. Disputes stop syncing and no evidence is generated until it is enabled again. Billing and trial terms are unchanged.

**Required scopes:** [`chargebacks_write`](https://developers.redo.com/docs/api-reference/v3/reference/scopes#scope-chargebacks_write)

**Store must have one of:** `DISPUTES`

## Returns

**chargebacksDisable** `[ChargebackSettings!](/docs/api-reference/v3/reference/disputes/chargeback-settings)` *required*

The store's chargebacks (Reclaim) settings and access, as the merchant app's chargebacks settings page shows them.

**fields**

**accessState** `[ChargebacksAccessState!](/docs/api-reference/v3/reference/disputes/chargebacks-access-state)` *required*

Whether chargebacks is on and how it is paid for.

**automateEvidence** `Boolean!` *required*

Whether Redo generates and submits evidence for new disputes on its own.

**enabled** `Boolean!` *required*

Whether chargebacks is on.

**evidenceWindowDays** `Int`

How many days before a dispute's evidence deadline automation generates its evidence. Null uses the default of 5.

**paypalConnected** `Boolean!` *required*

Whether a PayPal account is connected, so PayPal disputes sync and take evidence.

**profile** `[ChargebackProfile!](/docs/api-reference/v3/reference/disputes/chargeback-profile)` *required*

What Redo knows about the business, used in evidence.

**fields**

**businessLaunched** `Int`

The year the business launched.

**businessType** `String`

What kind of business the store is.

**cancellationMethod** `String`

How a customer cancels a subscription.

**companyName** `String`

The business's legal or trading name.

**deliveryTimeframe** `Float`

How many days delivery usually takes.

**hasSubscriptions** `Boolean`

Whether the store sells subscriptions.

**liveChatEnabled** `Boolean`

Whether the store offers live chat.

**logoUrl** `String`

The store's logo, an `https` URL.

**platform** `String`

The store's ecommerce platform.

**refundPolicyText** `String`

The refund policy, as text.

**refundPolicyUrlPublic** `String`

The refund policy, an `https` URL.

**refundTimeframe** `Float`

How many days a refund takes.

**renewalReminders** `Boolean`

Whether customers are reminded before a subscription renews.

**returnConditions** `String`

What a returned item must meet.

**returnWindow** `Float`

How many days customers have to return an order.

**shipsNotificationEmail** `Boolean`

Whether customers get an email when an order ships.

**sources** `[ChargebackProfileSources!](/docs/api-reference/v3/reference/disputes/chargeback-profile-sources)` *required*

The pages of the store's own website the profile details came from. Stored and returned as text; Redo does not open them.

**fields**

**about** `String`

The about page URL, returned as stored.

**contact** `String`

The contact page URL, returned as stored.

**homepage** `String`

The store's homepage URL, returned as stored.

**privacyPolicy** `String`

The privacy policy page URL, returned as stored.

**refundPolicy** `String`

The refund policy page URL, returned as stored.

**shippingPolicy** `String`

The shipping policy page URL, returned as stored.

**tos** `String`

The terms of service page URL, returned as stored.

**subscriptionTerms** `String`

The terms of the store's subscriptions.

**supportEmail** `String`

The customer support email address.

**supportHours** `String`

When customer support is available.

**supportPhone** `String`

The customer support phone number.

**tosUrlPublic** `String`

The terms of service, an `https` URL.

**trialOffered** `Boolean`

Whether the store offers free trials.

**websiteUrl** `String`

The store's website, an `https` URL.

**requiresBilling** `Boolean!` *required*

Whether billing must be set up in Redo before automation runs or evidence is updated or submitted.

**shopifyDisputePermissionsGranted** `Boolean!` *required*

Whether the store has granted Shopify's dispute permissions to Redo, which `chargebacksEnable` requires in production. Granting them happens in Shopify through the Redo app, not through this API.

**trialEndsAt** `[DateTime](/docs/api-reference/v3/reference/common/date-time)`

When the free trial ends. Null when none was started.

## Example

```graphql theme={null}
mutation {
  chargebacksDisable {
    accessState
    automateEvidence
    enabled
    evidenceWindowDays
    paypalConnected
    requiresBilling
    shopifyDisputePermissionsGranted
    trialEndsAt
  }
}
```


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