> ## Documentation Index
> Fetch the complete documentation index at: https://developers.redo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# DisputeReason

> Why the cardholder disputed the payment.

| Value | Description |
| - | - |
| `BANK_CANNOT_PROCESS` | The bank could not process the payment. |
| `BANK_PROCESSING_ERROR` | The bank made an error processing the payment. |
| `CREDIT_NOT_PROCESSED` | The cardholder says a promised refund never came. |
| `CUSTOMER_INITIATED` | The cardholder initiated the dispute. |
| `DEBIT_NOT_AUTHORIZED` | The cardholder says they did not authorize a debit. |
| `DUPLICATE` | The cardholder says they were charged twice. |
| `FRAUDULENT` | The cardholder says they did not make the purchase. |
| `GENERAL` | No more specific reason was given. |
| `INCORRECT_ACCOUNT_DETAILS` | The account details were incorrect. |
| `INCORRECT_AMOUNT` | The cardholder says the amount charged was wrong. |
| `INSUFFICIENT_FUNDS` | The account had insufficient funds. |
| `NONCOMPLIANT` | The bank says the payment broke network rules. |
| `PAYMENT_BY_OTHER_MEANS` | The cardholder says they paid for the order another way. |
| `PRODUCT_NOT_AS_DESCRIBED` | The cardholder says the order was not as described. |
| `PRODUCT_NOT_RECEIVED` | The cardholder says the order never arrived. |
| `PRODUCT_UNACCEPTABLE` | The cardholder says the order was defective or damaged. |
| `SUBSCRIPTION_CANCELLED` | The cardholder says they were charged after cancelling. |
| `UNKNOWN` | No reason was given, or one Redo does not recognize. |
| `UNRECOGNIZED` | The cardholder does not recognize the charge. |


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