| Value | Description |
|---|---|
BANK_CANNOT_PROCESS | The bank could not process the payment. |
BANK_PROCESSING_ERROR | The bank made an error processing the payment. |
CREDIT_NOT_PROCESSED | The cardholder says a promised refund never came. |
CUSTOMER_INITIATED | The cardholder initiated the dispute. |
DEBIT_NOT_AUTHORIZED | The cardholder says they did not authorize a debit. |
DUPLICATE | The cardholder says they were charged twice. |
FRAUDULENT | The cardholder says they did not make the purchase. |
GENERAL | No more specific reason was given. |
INCORRECT_ACCOUNT_DETAILS | The account details were incorrect. |
INCORRECT_AMOUNT | The cardholder says the amount charged was wrong. |
INSUFFICIENT_FUNDS | The account had insufficient funds. |
NONCOMPLIANT | The bank says the payment broke network rules. |
PAYMENT_BY_OTHER_MEANS | The cardholder says they paid for the order another way. |
PRODUCT_NOT_AS_DESCRIBED | The cardholder says the order was not as described. |
PRODUCT_NOT_RECEIVED | The cardholder says the order never arrived. |
PRODUCT_UNACCEPTABLE | The cardholder says the order was defective or damaged. |
SUBSCRIPTION_CANCELLED | The cardholder says they were charged after cancelling. |
UNKNOWN | No reason was given, or one Redo does not recognize. |
UNRECOGNIZED | The cardholder does not recognize the charge. |
DisputeReason
Why the cardholder disputed the payment.