> ## Documentation Index
> Fetch the complete documentation index at: https://developers.redo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# CommerceAgentConfigEscalation

> Whether the agent hands a conversation to the support team.

**contactEmail** `String`

The email address the agent tells shoppers to write to. Null when none is set. Left out of the developer log.

**escalateToSupport** `Boolean!` *required*

Whether the agent may hand a conversation to support.


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